FAQ



Who are we?

  We are a team of CMS Experts and professional developers who have created a Smart Converting System for all available Content Management Systems (CMS) and Discussion Boards (Forums). We have named this system "global Converter" or in short "gConverter". Our team is made up of professional specialists. We are the first and only group to offer customers a site conversion with 67600 potential "from/to" combinations.

Why gConverter?

  We have many great and definite advantages:
  • gConverter is the first and only professional team which provides such a large selection of Forum/CMS converting options. These include 67600 from/to combinations with 260 different CMS/Forums.
  • We do not sell "Converter" software and scripts with hard documentation. We convert your site ourselves using the "globalConverter" Smart Converting System made by our developers.
  • gConverter is the only fast and dependable way to convert your site. Your request will be supported and completed within about 36-48 hours.
  • Our support is available seven days a week. We will help you until your issue is resolved - whether it is a pre-service issue, a problem during the conversion or concerns after the conversion is complete and payment has been received.
  • We provide direct email support with the developer who is currently working on your site, as well as Live Support via online chat and a Support Forum.
  • gConverter prices are the lowest, and are extremely reasonable. This is not just a sales pitch, this is the truth. gConverter prices are up to 50 percent lower than those of other companies.

How we convert your site?

  We follow the following four simple steps:
  • Step 1: You make a request via our Service Request Form.
  • Step 2: Once we receive your request, we send a response email asking for the access data we need to start. This initial response is usually within a one hour if you are in our time zone (from GMT+2 to GMT+4); otherwise it may take a maximum of 6 hours (usually faster)..
  • Step 3: Once you give us access, we will start the conversion as soon as possible. For example, if you request the "Joomla to Wordpress" Conversion Service we email you asking for the access information needed. When we receive this information from you we go to phpMyAdmin and export your Joomla database to our local server. If you use either methods #2 or #3 to provide access data, you will need to export your Joomla database yourself and either send it via email or provide a download link. We will then convert the Joomla database and create a Wordpress database with the converted data. If you provide access data via methods #1, #2 or #3 we will use Wordpress phpMyAdmin (Database Manager) and upload the new Wordpress database. If you provide the access data via method #4 we will send you a new Wordpress database via email.
  • Step 4: You can then check your new Wordpress site and confirm that everything is correct or report issues you may have found. Our support service is available seven days a week and we will help you until your issues (if any) are resolved. We ask that payment for the conversion service is made within three days using one of our payment methods.

How to provide access data to your site?

  There are four different ways to provide us with the access data needed to allow our specialists to start work on your site. For example, if you are going to convert from S (source cms/forum) to D (destination cms/forum), you should provide access data in accordance with one of these methods:
Method #1:
  1. S Database access: URL, Username and Password for the phpMyAdmin (database manage)
  2. D Database access: URL, Username and Password for the phpMyAdmin (database manage)
  3. D Administrator Login and Password
  4. [optional] S and D FTP: hostname, username and password. (If you need to transfer file attachments)
Method #2:
  1. S Database dump (backup) file (compressed as zip, gzip)
  2. D Database access: URL, Username and Password for the phpMyAdmin (database manage)
  3. D Administrator Login and Password
  4. [optional] S and D FTP: hostname, username and password. (If you need to transfer file attachments)
Method #3:
  1. S and D cPanel URL, Username and Password
  2. D Administrator Login and Password
Method #4:
  1. S Database dump (backup) file (compressed as zip, gzip)
  2. We can convert S database without any access data and send you a converted D database (this is not recommended unless you are a web developer or webmaster and can import and manage database tables).

What components are included in the «Basic» Conversion Package?

  The «Basic» service package usually includes these components:
  • Sections/Categories/Forums/subForums/Topics/Threads
    • Title
    • Description
    • Date of creation
    • Number of posts in it
    • Number of topics/threads in it (forum)
  • Posts/Articles/Stories/Pages
    • Title
    • Alias/Slug (SEO link)
    • Content Text with images and attached files
    • Author Data
    • Date of Publish
    • bbCode, HTML
  • Replies/Comments
    • Comment Text
    • Author Data
    • Date of Comment
    • bbCode, HTML
  • Users
    • Username
    • Usergroups/Roles
    • First Name, Last Name, Display Name, Nickname
    • Email
    • Website, Facebook, Twitter, Skype, gTalk, ICQ, Jobber
    • Avatar (forum)
    • Signature (forum)
    • Number of posts
    • Date of registration and last visit
    • Password
      The Usernames will be moved without any changes. New passwords will be generated randomly and we will provide you with a gConverter tool to send these new passwords to owners via their email addresses. The tool contains a "send new passwords" button which you click to send all users a "New Password Notification" email. They will then be able to log in with their username and new password without any problems.

What if I am going to change my site's hosting service?

  If you're going to change hosting service, and you don't want move all files to new server, we'll have to move all images and file attachments from one location to another ourselves. This additional service will cost you extra funds like mantioned bellow. If you'll do it yourself or if you've already done, please provide correct locations of moved files.
  • Size < 100 MB | $10
  • Size < 500 MB | $25
  • Size < 1 GB | $55
  • Size < 2 GB | $100
  • Size < 5 GB | $200
  • Size < 10 GB | $350
  • Size > 10 GB | We do not move.

What is your refund policy?

  Our refund policy is very unusual as it allows you to try our service without any financial risk. We do not request any payment from you until your site has been successfully converted. Therefore, if you don't like the results and you provide us with valid reasons, then you don't pay

How do I make a payment?

  We use payment method powered by 2checkout.com and registered for Profprojects General Partnership. 2Checkout.com, Inc. is an authorized retailer of goods and services provided by Profprojects.com

2CO Shopping accepts a wide array of payment methods:

  • PayPal
  • Visa
  • MasterCard
  • Discover
  • American Express
  • Diner's Club International
  • JCB
  • PIN Debit (provided by Acculynk)